To return products first visit https://simx.co.nz/warranty-request
Submit a Return Request Form online to receive an authorisation number via email.
Print a copy of your email (Return Request Form including authorisation number).
Return the product to your supplier, or place of purchase, with the following documentation:
– original proof of purchase,
– a copy of the completed Return Request Form,
– and the authorisation number (which has been provided when the Return Request Form was submitted)
If the product is covered under warranty and is deemed faulty by the manufacturer, it will be repaired, or replaced, and then returned to your supplier.
Your supplier will contact you to advise the product is ready to be collected.
If the product selected is not suitable for the home and is returned to Simx Ltd in ‘as new’ condition within 28 days from the date of purchase, we will consider refunding the full purchase price, excluding any shipping costs.
Need help with your request? Call us 0800 533 000.