Your submission of personal information through the store is governed by our Privacy Policy.  Privacy statement:

We collect personal information from you, including information about your:

  • name
  • contact information
  • location
  • interactions with us
  • billing or purchase information

We collect your personal information to:

  • assist with the delivery of our services, and those of our accredited installers.
  • assist you with an online finance application, if applicable

Besides our staff, we share non-finance related information with:

  • accredited installers to facilitate home assessments and warranty repairs.

When we assist you with an online finance application we share your finance-related information with:

  • Q Card (Flexicard)

Providing some information is optional. If you choose not to enter your home address or contact details, we will be unable to perform a home assessment or warranty repair. If we collect information from you not related to your property, such as personal financial information for an online finance application, we do not retain this information once the application is completed.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information or to have it corrected, please contact us at, or 0800 140 150, or Simx Ltd, 1 Haliday Place, East Tamaki.

Questions about the Terms of Service should be sent to us at